The Rekai Centres

Our Care

Rekai Centres receiving a Quality Care Award

Regular Health Care Services

The following services and products are available to all residents and are included in the monthly fees:
  • 24 hour nursing care lead by our Registered Nurses (RNs)/Registered Practical Nurses (RPNs) and provided by our qualified Personal Support Workers (PSWs).
  • Medical Care available seven days a week.
  • Medical supplies necessary for providing nursing care and activities of daily living.
  • Personal hygiene items such as :
    • Skin care lotion, shampoo, deodorant
    • Washcloths and towels
    • Toothpaste, toothbrushes, hair brushes and combs
    • Denture cups and cleaners, toilet tissue, facial tissue
    • Razors, shaving cream
    • Feminine hygiene products
    • Incontinence products

Medical Services

Physicians are available on-call, 24 hours a day, 7 days a week. A physician is assigned to each unit. One day, every other week, the physician does rounds. If a resident requires medical attention when the physician is not in the Home, the Charge Nurse will consult with the on-call physician to respond to the needs of the resident.

Consultations with specialists, hospital and examination visits are arranged as required. It is the responsibility of the family member to arrange with the Charge Nurse the accompaniment for the resident to appointments outside of the Homes. The resident’s attending physician makes referrals for specialist consultations.

We have a number of consulting specialists and programs who provide in home services including the St Michael’s Hospital Psycho-Geriatric team, the Behavioural Support Specialist from Toronto Western Hospital , The Behaviour Support Outreach Team from Baycrest, St. Michael’s Hospital Peritoneal Dialysis Nephrology Team, as well as Optometry and Dermatology

Nursing Restorative Program

The Rekai Centres is committed to enhancing the life of our residents by improving their sense of dignity, promoting independence, improving their functional abilities and preventing isolation.

The Nursing Restorative Program involves an interdisciplinary team of registered nursing staff, personal support workers, physiotherapist, restorative aides and the Director of Nursing Services.

Each of the Nursing Staff have received their certificate in Restorative Care Education, enabling them to design a customized exercise program for eligible residents. At Sherbourne Place, Myra is a Registered Practical Nurse and received her Restorative Certificate from Canadian Centre for Aging and Activity. She is assisted by team members PSW Evelyn Inandan and PSW Judith Marinas. At Wellesley Central Place, this Program is led by PSW Pearline Braithwaite. Pearline received her certificate in Restorative Care Education and Home Support Exercise Program – Facilitator and Training through Western University. She is assisted by team member PSW Anisha Banu Masters.

The Nursing Restorative Program focuses on activities such as:

  • Range of Motion (Active / Passive)
  • Ambulation (Walking))
  • Dressing
  • Grooming
  • Toileting)
  • Transfers
  • Bed Mobility
  • Self-feeding
  • Splint Care

Residents are assessed for eligibility into the Nursing Restorative program upon admission and whenever there is a change in status. Assessments reflect the resident’s needs, their abilities and their willingness to follow through on the exercises involved. In order to qualify for the program, the resident must be involved in 2 of the above 9 activities 6-7 days/weekly. The progress is monitored monthly or as needed. Under the Ministry of Health and Long Term Care guidelines, only 5% of the resident population can be considered for this program—roughly 6-8 residents per home.

A Rekai Centres resident and staff member exercising

Additional Health Care Services

Certain services for residents of Long Term Care homes are subject to charges above the amount of the monthly accommodation rate. These services are called “Uninsured Services.” The charges are subject to change and the current rates are available upon request. Notices will be distributed to the resident and responsible parties when charges are increased.

    Examples of uninsured services are:
  • Hairstyling
  • Transportation to appointments
  • Medication not covered under the Ontario Drug Benefit Plan
  • Escort services
  • Dental services
  • Personal wheelchair maintenance
  • Special activities or outings
  • Podiatrist (footcare) services
  • Audiologist
  • Optometrist
  • Dental Services are offered by Direct Dentistry

Footcare services are offered by Spectrum Health Care/Dynamic Foot Clinic. They are in the Home on a regular basis. Appointments can be scheduled through the Resident/Family Service Co-ordinator, Annie Wong at the Rekai Centre at Sherbourne Place or Trisha Prasad at the Rekai Centre at Wellesley Central Place upon the resident has been admitted.

The Resident/Family Service Co-ordinator will assist with completing forms for the Assistance Devices Program (ADP) offered by the Ministry of Health and Long Term Care for eligible persons. Some items that maybe eligible under ADP are hearing care, eye care and mobility devices.

It should be noted that costs such as telephone, cable or internet are above the fees paid for accommodation.

Palliative Care Approach and End of Life

Our care teams at The Rekai Centres have committed themselves in promoting Palliative Care and Pain Management, during and at the “End of Life” for all our residents. Our Home ensures compassionate support for residents, family members and loved ones from the moment they enter the building.

We have champions, at both Homes, with specific training from the Annual Educational Conference on Palliative Care & End of Life and from Hospice Palliative Care Ontario. The Rekai Centres:

  • provides relief from pain and other distressing symptoms;
  • affirms life and regards dying as a normal process;
  • intends neither to hasten or postpone death;
  • integrates the psychological and spiritual aspects of resident care;
  • offers a support system to help residents live as actively as possible until death;
  • offers a support system to help the family cope during the resident’s illness and in their own bereavement;
  • will enhance quality of life, and may also positively influence the course of illness;
An image of a black and blue Butterfly
A Rekai Centres resident enjoying the Snoezelen room, with the help of a staff member

Snoezelen Program

Snoezelen therapy on 4 east is for those residents with developmental disabilities, dementia and/or brain Injury that require a place that is soothing and stimulating. This Snoezelen room is designed to deliver stimuli to various senses, using light effects, colour, sounds, textures, music and various scents. Its aim is to maximize a residents’ potential to focus and engage on a motivational stimulus. It is specially designed to reduce anxiety/pain (both physical and emotional) and other behavioural issues that are common in Long Term Care.

The staff on 4east are specifically trained to deescalate situations and provide a relaxing atmosphere for their residents. The 4 east activity room can be used by anyone and a mobile cart is also available for those who require bedside therapy.

Resident Safety

The Rekai Centres have adopted a policy of “least restraint”. Physical restraints are to be the absolute and final solution after all other methods to control behaviours have been exhausted.

It is the belief of The Rekai Centres that residents have the right to be self-determining. Restraints significantly impede the freedom and normal lifestyle of any individual.

Risks are a part of life, and as such, The Rekai Centres prefer a resident move about independently and encounter a reasonable amount of risk rather than be restrained in any manner and be totally dependent. The benefits of using restraints must be balanced against potential physical and emotional complications, personal dignity, and resident rights must be protected at all times.

The right of freedom of movement cannot be infringed.

Safety devices such as posture pads, and seatbelts are used for resident safety following a comprehensive assessment of need.

Contact Us

The Rekai Centres, a non-profit, charitable corporation owns and operates two Long-Term Care Homes in downtown Toronto.


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Sherbourne Place

345 Sherbourne St, Toronto, Ontario, M5A 2S3

Phone: 416-964-1599

Fax: 416-964-3907

Wellesley Central Place

160 Wellesley St East, Toronto, Ontario, M4Y 1J2

Phone: 416-929-9385

Fax: 416-929-0807

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