The Rekai Centres

Quality Indicators

Quality Improvement Narrative

The purpose of this “Narrative” is to provide readers with an insight as to how the Rekai Centres homes compare to the Ontario average; our strengths’, areas of improvement and our “action plan” to improve or maintain our most current quality indicators. To ensure accurate comparison, the Rekai Centres utilized the same quality indicators found on the Health Quality Ontario (HQO), the Canadian Institute for Health Information (CIHI) website. This will allow readers to follow Ontario’s trends as well as both homes progress.

Quality Indicators: How to read them

The Quality Indicators (QIs) are measures of health care quality that make use of readily available hospital/Long Term Care (LTC) inpatient administrative data.
There are 9 indicators being followed by HQO and CIHI

HQO:

  • Falls - Lower % is better meaning, less falls has occurred
  • Worsening Pressure Ulcer - Lower % is better meaning, less pressure ulcers have developed
  • Daily Physical Restraints - Lower % is better meaning, less restraints are being applied

CIHI:

  • Improved or remained independent mid-loss ADL - Higher % is better meaning, - more residents have improved
  • Worsened or remained dependent mid-loss ADL - Lower % is better meaning,- less residents have worsened in ADL
  • Worsened mood from symptoms of depression - Lower % is better meaning, - less residents have worsened mood
  • Taken antipsychotics without a diagnosis of psychosis - Lower % is better meaning, - less residents are taking antipsychotics when not diagnosed with psychosis
  • Has pain - Lower % is better meaning, - less residents experience pain
  • Worsened pain - Lower % is better meaning, - less residents with worsened pain

Highlighted Indicators

The highlighted indicators uses traffic light colours Green, Yellow and Red to show the difference of each indicator when compared to the Ontario average.

  • Green indicators are better than the Ontario average
  • Yellow indicators are the same or slightly below the Ontario average
  • Red indicators are significantly worse than the Ontario average
All colours reflect the difference between the Ontario’s average from 2014 to 2015 and the Rekai Centres homes most current indicators.

The Rekai Centres Ratings

Sherbourne Place


Improved Quality Indicators: "The Green" -70% of all the indicators

  • Falls
  • Worsening Pressure Ulcer
  • Daily physical restraints
  • Pain
  • Worsened pain
  • Worsened or remained dependent in mid-loss ADL
  • Taken antipsychotics without a diagnosis of phychosis

Action plans for these indicators are ongoing to ensure that these remarkable results are maintained. Interdisciplinary care meetings, educations sessions, availability of appropriate equipment (e.g., pressure relieving devices, bed and chair alarms), and audits are some of the interventions that are integrated within the day to day resident care.


Stable Quality Indicators "The Yellow"-20% of all indicators

These indicators are marginally worse than the Ontario average

Worsened or remained dependent in mid-loss ADL SP 35.80%; Ontario 35.20%

  • This is the percentage of residents whose status declined on mid-loss ADL functioning (transfer and locomotion) or who continually needs assistance in transferring and locomotion since the last quarter.
  • The current rate (35.80%) shows a slight deterioration from last quarter’s (34.20%) data. This change mirrors the decline in transferring and locomotion abilities of some residents.
  • Data relating to mid-loss ADLs are discussed in meetings attended by QI Lead, RAI-MDS Coordinator, and Physiotherapist to ensure accurate documentation of residents’ abilities in transferring and locomotion.

Worsened mood from symptoms of depression SP 25.80%; Ontario 25.70%

  • This indicator reflects the deterioration of mood due to symptoms of depression within the chosen quarter.
  • Observation and documentation about mood symptoms are part of the Charge Nurses’ and Personal Support Worker’s (PSW) daily tasks. The Director of Resident Care (DRC) is informed about changes in mood conditions by conducting a daily review of online documentation system and by visiting every unit. Other available supports come from SMH Psychogeriatric Outreach Team and Psychogeriatric Resource Consultant (PRC).
  • Current rate (25.8%) shows an improvement in comparison to previous quarter (29%). Significantly, trend from Q1 to Q4 2015-16 shows a steady improvement to where it is now. This positive change could be attributed to education sessions (September to October 2015), which targeted documentation discrepancies.

Worsened Indicators: "The Red" -10% of all the indicators:

These indicators are considered to be significantly worse than the Ontario average.

Improved or remained independent in mid-loss ADL -SP 9.20%; Ontario 30.50%

  • This is the percentage of residents whose status improved on mid-loss ADL functioning (transfer and locomotion) or remained completely independent in mid-loss ADLS since the last quarter.
  • Aside from decline in transferring and locomotion abilities due to medical condition, it also influenced by residents’ readiness to participate in strengthening or maintenance exercises.
  • SP has a team of restorative aides, a physiotherapist, and a physiotherapist aide. All of them help improve/maintain residents’ abilities in transfers and locomotion through planned exercises.
  • Data relating to mid-loss ADLs are discussed in meetings attended by QI Lead, RAI-MDS Coordinator, and Physiotherapist to ensure accurate documentation of residents’ abilities in transferring and locomotion.

Wellesley Central Place


Improved Quality Indicators: "The Green" -70% of all the indicators

  • Falls
  • Daily Physical Restraints
  • Worsened or remained dependent in mid-loss ADL
  • Worsened mood from symptoms of depression
  • Taken antipsychotics without a diagnosis of psychosis
  • Has pain
  • Worsened Pain

Action plans for the indicators are ongoing to ensure the improved results are maintained. Committees, care plan rounds and collaboration between different departments and other programs are continued to achieve consistency of care while looking for alternative methods to further improve care.


Stable Quality Indicators "The Yellow"-10% of all indicators

It means that these indicators are within or slightly below the Ontario average.

Falls WCP 15.0%; Ontario 14.80%

  • The percentage of falls reflects the number of resident who fell within the last 30 days of assessment.
  • The Falls prevention program and committee are developed to meet the unique needs of the residents. Some residents, at high risk for falling, have elected to remain mobile accepting the risk of the increased opportunity to fall.
  • The population of WCP is aging and residents with significant cognitive skills are increasing which is also contributing to the increased rate of falls.

Worsened Indicators "The Red"-10% of all indicators

These indicators are considered to be significantly worse than the Ontario average.

Improved or remained independent in mid-loss ADL (activities of daily living) WCP 7.70%; Ontario 30.50%

  • The percentage of falls reflects the number of resident who fell within the last 30 days of assessment.
  • The Falls prevention program and committee are developed to meet the unique needs of the residents. Some residents, at high risk for falling, have elected to remain mobile accepting the risk of the increased opportunity to fall.
  • The population of WCP is aging and residents with significant cognitive skills are increasing which is also contributing to the increased rate of falls.


Quality Indicator Legend

Common Acronyms Used:

  • LTC/LTCH - Long Term Care Home
  • ADLs - Activities of Daily Living
  • CIHI - Canadian Institute for Health Information
  • HQO - Health Quality Ontario
  • WCP - Wellesley Central Place
  • SP - Sherbourne Place
  • QIP - Quality Improvement Plan

Written By:

  • Xian Montinola RPN, Quality Improvement and Education Manager at The Rekai Centres Wellesley Central Place
  • Jean San Luis BScN, Quality Improvement and Education Manager at The Rekai Centres Sherbourne Place

Contact Us

The Rekai Centres operates as two Long Term Care Homes in Downtown Toronto.

Sherbourne Place

345 Sherbourne St, Toronto, Ontario, M5A 2S3

Phone: 416-964-1599

Fax: 416-964-3907

reception@rekaicentres.com

Wellesley Central Place

160 Wellesley St East, Toronto, Ontario, M4Y 1J2

Phone: 416-929-9385

Fax: 416-929-0807

recep-wcp@rekaicentres.com